Contact Us

  • Email Support: support@iceideal.com (Response within 24 business hours for all mails sent Monday-Friday)
  • Service Working Hour: 9:00 AM – 5:30 PM CST, Monday through Saturday, closed on major US federal holidays including Thanksgiving, Christmas and New Year’s Day.
  • Inquiries Classification:
    1. Pre-order consultation: product size, material matching, delivery timeline of home furniture
    2. Post-order assistance: order tracking, damaged item claim, return & exchange application guidance
    3. Wholesale cooperation: bulk order discount for offline US home furnishing retailers

      We prioritize every customer message and will follow up with detailed targeted replies as soon as possible.